That act of kindness — the caring and compassionate touch — reveals the best the human experience has to offer.Matthew Lawlor
We seek to improve the patient experience by recognizing and rewarding exceptional caregivers. By celebrating acts of compassion and kindness in healthcare institutions, Ceca reinforces the caregiving qualities of empathy, humor, integrity, professionalism, and teamwork important to treating patients and healthcare residents.
Ceca Foundation (pronounced see´-ka) was established in 2013 to “celebrate caregiver” excellence by the Matthew and Rosemary Lawlor family. The Lawlor’s were inspired by the exceptional care Matt’s mother enjoyed in her later years, and by what they witnessed as volunteers at care facilities for the physically and developmentally disabled.
It became clear to the Lawlor’s that outside of friends and family, those who had the biggest impact on their mother’s quality of life were the nurses, housekeepers, porters and other healthcare staff who were part of her day-to-day world. These staff members provided excellent skilled care, and more importantly, they offered compassion and companionship. This experience had a profound impact on Matt and Rosemary. They wanted a way to honor these special caregivers, and highlight meaningful acts of kindness in a way that would inspire other staff members to do the same.
The Lawlor’s set about to develop the Ceca Award Program. Matt got it started, modeling the program after a staff-inspired recognition program with a public company that he founded and headed for 20 years. Rosemary used her experience and contacts with a hospital board, and with several community programs which focused on serving the sick, poor and aged. Their sons pitched-in with technology and human resources know-how. Together they designed the Ceca Award Program as a way for healthcare communities to honor their exceptional clinical and support staff members
Ceca’s program receives widespread participation, achieves broad public recognition across departments, and improves the caregiver Net Promoter Scores of partner organizations.
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The Ceca Award Program
Ceca Award honorees at each participating healthcare community are chosen from nominations posted on CecaAward.org or through the Ceca Award mobile app. Nominations are submitted by fellow staff members, managers, patients, healthcare residents and loved ones. These stories of extraordinary acts of caregiving serve as examples of care that goes beyond required competency, safety and security.
A Selection Panel for each organization meets quarterly or monthly (for large facilities) to choose an honoree. Each selection panel is made up of individuals who represent the partner healthcare organization, Ceca Foundation, and the interests of patients or healthcare residents. This brings a variety of perspectives and assures independent decision-making in the award process.
Ceca celebrates each honoree with a public award presentation and a $250 prize. We highlight all nominations and awardees on CecaTV monitors which are placed in high traffic areas in each facility. Ceca TV’s feature past honorees, display recent nominations and communicate customized program messages.
The Ceca Award Platform Includes:
- Our proprietary software platform
- Network services
- Engagement support
- Program evaluation tools
- Cash awards for honorees
All this helps ensure program continuity at partner organizations, and frees-up scarce resources for their other priorities.
Ceca partners with healthcare providers of every shape, size and specialty, including:
- Skilled Nursing Centers
- Rehabilitation Facilities
- Hospice Communities
- Behavioral and Other Mental Health
- Assisted Living Residences
The Ceca Award Program has been effective in facilities ranging from as few as 50 staff members, to as large as 2,500 staff members. The program is scalable, and larger hospitals and healthcare networks can also be supported. Ceca Foundation operates the program and underwrites most funding requirements, with some hospital and skilled nursing home donors contributing a modest portion of operating costs.